FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

  • We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support Shop Pay for convenient transactions.

2. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our site's Track your Order page to monitor the status of your shipment.

3. What is your return policy?

  • We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 15 days for a full refund. Please contact us at email@pooch-labs.com with your order number and description of your issue/request with any supporting evidence (high quality photos). 

4. Do you offer international shipping?

  • We do! However, depending on the destination location, there may be a shipping charge with longer delivery window.

5. How do I contact customer service?

  • Our customer service team is available via email at help@pooch-labs.com. You can also reach out to us through our website's Contact Us page for prompt assistance.

6. Are your products safe for pets?

  • Yes, we prioritize the safety and well-being of pets. Our products undergo rigorous testing and meet industry standards to ensure they are safe and suitable for use.

7. Can I cancel or modify my order after it has been placed?

  • We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. We'll do our best to accommodate your request, depending on the order status.

8. Do you offer discounts or promotions?

  • Yes, we regularly offer discounts, promotions, and special offers on our products. Stay updated by subscribing to our newsletter or visiting our website's Deals & Promotions section.

9. How do I choose the right product for my pet?

  • We provide detailed product descriptions, size guides, and customer reviews to help you make an informed decision. If you have specific questions or need personalized recommendations, our customer service team is happy to assist you.

10. Are there any benefits to creating an account on your website?

  • Creating an account allows you to see your historical order details, track your orders, and receive exclusive offers and updates. It's quick, easy, and free!