Shipping Info

Shipping Charges & Times

We offer free standard shipping on all domestic U.S orders. However, shipping charges may apply depending on expedited shipping methods you request. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.

Estimated shipping charges will be displayed in your Shopping Cart after you have signed in to your registered online account. Final shipping charges will be displayed during Checkout, once a shipping address has been entered and a shipping method has been selected. For all other customers, the Shipping cost will be displayed in Checkout once the Shipping Address is entered and the Shipping Method selected. Shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands or P.O. Boxes may result in a surcharge. This is based on your default shipping address.

Continental United States: 10-15 business days.

Other than Continental United States may take longer than 15 days.

     

    Everyday Free Shipping on All Domestic U.S Orders

    • Free Standard Shipping automatically applies to your order as long as they are U.S. domestic order (mainland). No promotion code necessary. Subtotal refers to amount of order before taxes and shipping. All Free Shipping is based on Standard Shipping rates. P.O. Boxes, Alaska/Hawaii are based on USPS Priority Mail.
    • Free Shipping Exclusions: Ice melter, wild bird food, live fish & rock, aquatic gravel and accents; crickets, live food and frozen food; out-of-stock items, Donations, Gift Cards and eGift Cards; items shipped through white glove delivery or LTL delivery; orders exceeding the maximum weight limit of 300 lbs.; and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.
    • Wild bird food, live & frozen food and oversized items may incur an additional per-item shipping & handling fee or surcharge. Additional fees may apply and will be noted on the Product Detail page and/or Shopping Cart.
    • Shipping to Alaska, Hawaii, Puerto Rico, the Virgin Islands or P.O. Boxes will result in a surcharge. This is based on your default shipping address.

    Backorders

    If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be CANCELED from your order. You may reorder once they become available again.

    Shipping Rates

    The rates listed below are your shipping costs. There are no additional hidden charges for shipping, boxes, heat or cool packs, etc.