Dear, due to the large volume of the staircase, it needs to be compressed and shipped. Therefore, what you received is cylindrical, but when opened, it is deformed and irregular. These are all normal. As long as you wait patiently for 24 hours, you can recover more than 90%. Due to the handmade staircase, there is a certain error in the outer cover, which results in an error of 3 centimeters between the actual height of the staircase and the label!

======Before Purchase Reading=========


🇰🇷 한국어


저희 스토어를 방문해 주셔서 감사합니다!
모든 상품은 발송 전 꼼꼼히 확인하고 정성껏 포장하여 고객님께 전달됩니다.
배송 중 또는 조명·화면 등으로 인해 색상·사이즈 차이, 포장 눌림 등이 생길 수 있습니다.
이 점 양해 부탁드립니다.
상품 수령 후 문제가 있을 경우 48시간 이내 사진과 함께 문의해 주세요.
빠르게 확인해 드리겠습니다.
단순 변심(취향·사이즈 등)에 의한 반품은 왕복 배송비가 구매자 부담입니다.
언제나 고객님의 이해와 응원에 감사드립니다. 💕


🇺🇸 English


Thank you for visiting our store!
Every product is carefully checked and beautifully packed before shipping,
hoping it arrives safely and makes you happy.
Due to lighting or delivery conditions, slight color or size variations may occur—thank you for your understanding.
If you notice any issue, please contact us within 48 hours with photos.
We’ll respond quickly and help you out.
For returns caused by personal reasons (such as preference or size),
the buyer is responsible for the round-trip shipping fee.
We truly appreciate your understanding and support! 🌸